What are your fees?
General Medicine consultation with appointment 15000 yen plus tax. Walk-In consultation for General Medicine 25000 yen plus tax. Psychiatry consultation 20000 yen plus tax (by appointment only). Psychology consultation 16000 yen plus tax (by appointment only). A fee is charged for every medical encounter as it is a requirement by law. Laboratory tests, medications and documents will be additional. Prices are subject to change.
Do I need an appointment?
Yes, we ask our patients to call* or email** in advance for an appointment. This will help us secure sufficient time for each patient and will help us maintain the highest standards of privacy and infection control. We will be asking your name, date of birth, contact number, reason for visit and current location. We also ask for your punctuality. If you happen to be late, your consultation may become short or we may need to reschedule. We will contact you if you are not present at the time of appointment. If a cancellation is made without prior notification or if we experience difficulties in communication, further appointments will not be made by email or phone. A visit to the office will be required to resolve communication issues.
*We only accept requests from patients directly. Friends, family, secretaries will not be able to place an appointment with us unless you are an established patient at our clinic. **We accept appointment requests by email at email@example.com but please kindly wait for our confirmation email. We do not consult or handle time-sensitive matters over e-mail. Therefore, we may not reply to all inquiries.Thank you in advance for your understanding on this matter.
What are my payment options?
Payments can be made by cash or credit card. We accept VISA, MASTERS, and AMERICAN EXPRESS.
What is your insurance policy?
We do not accept insurance (including the Japanese national health insurance). Services are provided on a “cash-only (direct payment)” basis. We do not offer any direct billing (cashless) arrangements. Payments are expected at the time medical services are rendered. We will issue a receipt in English (itemized with ICD code upon request) which can help when in need to submit an insurance claim.
What services do you provide?
We provide Primary Care, Psychiatry and Wellness. We perform tests and dispense medicine from within the clinic. We also assist our patients to specialists, imaging centers and hospitals when needed. We can also visit your hotel (specific requirements apply, requests are individually assessed case-by-case). We generally do not provide Pediatrics, Obstetrics and Gynecology (requests are individually assessed case-by-case).
Donations are used to support our patients. If you would like to make a donation, please contact firstname.lastname@example.org.
American Clinic Tokyo does not provide emergency medical services. In case of emergency, dial 119 or visit your local emergency room.