FAQ

What are your fees?

Walk-In visits 20000 yen plus tax. Urgent (same day) appointments 15000 yen. Regular appointments 10000 yen plus tax (Regular appointments must be scheduled at least one business day in advance and must be confirmed by staff). Laboratory tests, medications and documents will be additional. Second opinion consultation and long consultations may result in additional charges. Psychiatry consultation 20000 yen plus tax (appointment only). Psychology consultation 12000 yen plus tax. A fee is charged for every medical encounter as it is a requirement by law. Prices are subject to change.

Do I need an appointment?

Yes, we ask our patients to call* or email** in advance for an appointment. This will help us secure sufficient time for each patient and will help us maintain the highest standards of privacy and infection control. We will be asking your name, date of birth, contact number, reason for visit and current location. We also ask for your punctuality. If you happen to be late, your consultation may become short or we may need to reschedule. We will contact you if you are not present at the time of appointment. If a cancellation is made without prior notification or if we experience difficulties in communication, further appointments will not be made by email or phone. A visit to the office will be required to resolve communication issues.

*We only accept requests from patients directly. Friends, family, secretaries will not be able to place an appointment with us unless you are an established patient at our clinic.      **We accept appointment requests by email at info@americanclinictokyo.com but please kindly wait for our confirmation email. We do not consult or handle time-sensitive matters over e-mail. Therefore, we may not reply to all inquiries.Thank you in advance for your understanding on this matter.

What are my payment options?

Payments can be made by cash or credit card. We accept VISA, MASTERS, and AMERICAN EXPRESS.

What is your insurance policy?

We do not accept insurance (including the Japanese national health insurance). Services are provided on a “cash-only (direct payment)” basis. We do not offer any direct billing (cashless) arrangements. Payments are expected at the time medical services are rendered. We will issue a receipt in English (itemized with ICD code upon request) which can help when submitting an insurance claim.

What services do you provide?

We provide Primary Care, Psychiatry and Wellness. We perform tests and dispense medicine from within the clinic. We also assist our patients to specialists, imaging centers and hospitals when needed. We can also visit your hotel (specific requirements apply, individual requests are assessed case-by-case).

DONATIONS:

Donations are used to support our patients. If you would like to make a donation, please contact donations@americanclinictokyo.com.

EMERGENCIES:

American Clinic Tokyo does not provide emergency medical services. In case of emergency, dial 119 or visit your local emergency room.