FAQ

What are your fees?

  1. General Medicine Consultation: 15,000 yen (plus tax)
  2. Psychology Consultation: 17,500 yen (plus tax)
  3. Psychiatry Consultation: 29,000 yen (plus tax)

Additional Fees:

  • There will be an additional one-time down payment of 17,500 yen (plus tax) for Psychology.

Note: The cost of the encounter may vary based on the medical condition, laboratory testing, dispensed quantity of medications, referrals, and documentation. Prices are subject to change.

Do I need an appointment?
 
At American Clinic Tokyo, we require all patients to schedule an appointment in advance to ensure that we can allocate adequate time for each patient and maintain the highest standards of privacy and infection control.

To make an appointment, please send us the following information at info@americanclinictokyo.com:

  1. Your name
  2. Date of birth
  3. Contact number or email
  4. Reason for your visit
  5. Current location

Note that our staff will conduct a screening process to determine the most appropriate care for your needs. We kindly request that you arrive on time for your appointment. If you are running late, your consultation may be shorter or we may need to reschedule. If you do not show up for your appointment without prior notification, further appointments will require a visit to our clinic.

We only accept appointment requests directly from patients, and not from friends, family, or secretaries unless you are an established patient at our clinic.

While we do accept appointment requests via email at info@americanclinictokyo.com, kindly wait for our confirmation email. We cannot handle time-sensitive matters via email, so we may not reply to all inquiries. Thank you for your understanding.

What services do you provide?

We provide General Medicine, Psychology, Wellness, and Psychiatry. We perform tests and dispense medicine from within the clinic. We also assist our patients to specialists, imaging centers, and hospitals when necessary. We also conduct services online and at a few established hotels (specific requirements apply as this is a premium service, and requests are individually assessed case-by-case). We generally DO NOT provide Pediatrics, Surgery, Geriatrics, Obstetrics, and Gynecology (requests are individually assessed case-by-case).

What are my payment options?

Payments can be made by cash or credit card. We accept VISA, AMERICAN EXPRESS, MASTERS, JCB, and DINERS.

What is your insurance policy?

We do not accept insurance (including Japanese national health insurance). Services are provided on a “cash-only (direct payment)” basis. We do not offer any direct billing (cashless) arrangements. Payments are expected at the time medical services are rendered. We will issue a receipt in English (itemized with ICD code upon request) which can help when submitting an insurance claim.

Can I Video/Chat with a General Practitioner online even if I am not in Tokyo?

American Clinic Online is an online medical service backed by the American Clinic Tokyo. It provides Primary Care via Video/Chat to individuals located anywhere in Japan. Patients can receive medications for minor ailments at a nearby pharmacy. Services are available during office hours depending on the availability of physicians. * Attention: Psychiatry is not supported under this service. We do not issue narcotics, stimulants, or psychotropics online.

What can I do if I am not happy with the medical encounter?

If you are unsatisfied with the medical encounter, we encourage contacting admin@americanclinictokyo.com. We will review individual cases and do what is possible to resolve the situation. We do not respond or communicate via review sites, as most comments are anonymous. Even if we can identify the person responsible for the comment, we do not correspond due to privacy concerns.

Donations:

Donations are used to support our patients who need financial help. If you would like to donate to those in need, please contact donations@americanclinictokyo.com

Emergencies:

American Clinic Tokyo does not provide emergency medical services. In case of emergency, dial 119 or visit your local emergency room.

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