FAQ

What are your fees?

General Medicine consultation with appointment 15000 yen plus tax. Walk-In consultation for General Medicine 25000 yen plus tax. Psychiatry consultation 20000 yen plus tax (by appointment only). Psychology consultation 16000 yen plus tax (by appointment only). A fee is charged for every medical encounter as it is a requirement by law. Laboratory tests, medications, and documents will be additional. Prices are subject to change.

Do I need an appointment?

Yes, we ask our patients to call* or email** in advance for an appointment. This will help us secure sufficient time for each patient and will help us maintain the highest standards of privacy and infection control. Reach us with the following information at info@americanclinictokyo.com

1. Name
2. Date of Birth
3. Contact Number or Email
4. Reason for Visit
5. Current Location

We also ask for your punctuality. If you happen to be late, your consultation may become short or we may need to reschedule. We will contact you if you are not present at the time of appointment. If a cancellation is made without prior notification or if we experience difficulties in communication, further appointments cannot be made by email or phone. A visit to the office will be required to resolve communication issues.

*We only accept requests from patients directly. Friends, family, secretaries will not be able to place an appointment with us unless you are an established patient at our clinic.      **We accept appointment requests by email at info@americanclinictokyo.com but please kindly wait for our confirmation email. We do not consult or handle time-sensitive matters over e-mail. Therefore, we may not reply to all inquiries.Thank you in advance for your understanding on this matter.

What services do you provide?

We provide General Medicine, Psychiatry, and Wellness. We perform tests and dispense medicine from within the clinic. We also assist our patients to specialists, imaging centers, and hospitals when deemed necessary. We can also visit hotels (specific requirements apply, requests are individually assessed case-by-case). We generally DO NOT provide Pediatrics, Obstetrics, and Gynecology (requests are individually assessed case-by-case).

What are my payment options?

Payments can be made by cash or credit card. We accept VISA, AMERICAN EXPRESS, MASTERS, JCB, and DINERS.

What is your insurance policy?

We do not accept insurance (including the Japanese national health insurance). Services are provided on a “cash-only (direct payment)” basis. We do not offer any direct billing (cashless) arrangements. Payments are expected at the time medical services are rendered. We will issue a receipt in English (itemized with ICD code upon request) which can help when in need to submit an insurance claim.

DONATIONS:

Donations are used to support our patients. If you would like to make a donation, please contact donations@americanclinictokyo.com

EMERGENCIES:

American Clinic Tokyo does not provide emergency medical services. In case of emergency, dial 119 or visit your local emergency room.

TERMS OF USE: 

We retain the right at our sole discretion to deny access to anyone to the services we offer, at any time and for any reason, including, but not limited to, for violation of our terms of use. Services provided are subject to your compliance with our terms and conditions. If you do not agree to be bound by the terms and conditions, promptly exit this site. Your continued use of this site indicates your acceptance of these terms and conditions. All pages within this website and any material made available are the property of American Clinic Tokyo and/or its subsidiaries and affiliates. The content on the site is provided for informational purposes only. American Clinic Tokyo, www.americanclinictokyo.com, and www.americanclinictokyo.jp are the trademarks and service marks of American Clinic Tokyo. All other trademarks, service marks, and logos used on this site are the trademarks, service marks or logos of their respective owners. This site does NOT provide Medical Advice! Nothing you learn on this site can be considered as medical advice. The information you obtain from this site might be inappropriate for your own situation or might be misinterpreted. American Clinic Tokyo assumes no responsibility for how you use the information you obtain from this site. THIS SITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN IT OR ANY SITE-RELATED SERVICE, IS PROVIDED “AS IS,” WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE, SITE-RELATED SERVICES, AND HYPERLINKED WEBSITES. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY AMERICAN CLINIC TOKYO AUTHORIZED REPRESENTATIVES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY. AMERICAN CLINIC TOKYO AND ITS AFFILIATES, SUPPLIERS, AND OTHER THIRD PARTIES MENTIONED ON THIS SITE ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES AND PRODUCTS, CONTENT OR INFORMATION CONTAINED WITHIN THE SITE, AND/OR ANY HYPERLINKED WEB SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES, AND/OR HYPERLINKED WEBSITES IS TO STOP USING THE SITE AND/OR THOSE SERVICES. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.