FAQ

What are your fees?

General Medicine consultation with appointment 15000 yen plus tax. Urgent/Walk-In consultation for General Medicine 25000 yen plus tax. Psychiatry consultation 20000 yen plus tax (by appointment only). Psychology consultation 16000 yen plus tax (by appointment only). A fee is charged for every medical encounter as it is a requirement by law. The costs of the encounter will vary depending on the medical condition, required assistance, laboratory testing, medications, referrals, and documentation. Prices are subject to change. The average expenditure at our clinic is approximately 30000 yen.

Do I need an appointment?
Yes, we ask our patients to call* or email** in advance for an appointment. This will help us secure sufficient time for each patient and will help us maintain the highest standards of privacy and infection control. Reach us with the following information at info@americanclinictokyo.com

1. Name
2. Date of Birth
3. Contact Number or Email
4. Reason for Visit
5. Current Location

We also ask for your punctuality. If you happen to be late, your consultation may become short or we may need to reschedule. We will contact you if you are not present at the time of appointment. If a cancellation is made without prior notification or if we experience difficulties in communication, further appointments cannot be made by email or phone. A visit to the office will be required to resolve communication issues.

*We only accept requests from patients directly. Friends, family, secretaries will not be able to place an appointment with us unless you are an established patient at our clinic.      **We accept appointment requests by email at info@americanclinictokyo.com but please kindly wait for our confirmation email. We do not consult or handle time-sensitive matters over e-mail. Therefore, we may not reply to all inquiries. Thank you in advance for your understanding on this matter.

What services do you provide?

We provide General Medicine, Psychiatry, and Wellness. We perform tests and dispense medicine from within the clinic. We also assist our patients to specialists, imaging centers, and hospitals when deemed necessary. We can also visit hotels (specific requirements apply as this is a premium service, requests are individually assessed case-by-case). We generally DO NOT provide Pediatrics, Surgery, Geriatrics, Obstetrics, and Gynecology (requests are individually assessed case-by-case).

What are my payment options?

Payments can be made by cash or credit card. We accept VISA, AMERICAN EXPRESS, MASTERS, JCB, and DINERS.

What is your insurance policy?

We do not accept insurance (including the Japanese national health insurance). Services are provided on a “cash-only (direct payment)” basis. We do not offer any direct billing (cashless) arrangements. Payments are expected at the time medical services are rendered. We will issue a receipt in English (itemized with ICD code upon request) which can help when in need to submit an insurance claim.

Can a patient visit from abroad for treatment in Japan?

Yes, but each request will need to be determined individually. We can help coordinate care with language barriers, navigating the system, communication with doctors, and arranging/scheduling appointments. An initial deposit will be needed if you are visiting from abroad seeking treatment in Japan. The American Clinic Tokyo will determine the deposit amount based on the type of request. Actual charges will be adjusted based on your use of services. You will be required to settle all other hospital charges and physician charges, at each facility, at the time medical services are rendered.

Donations:

Donations are used to support our patients. If you would like to make a donation for those in need, please contact donations@americanclinictokyo.com

Emergencies:

American Clinic Tokyo does not provide emergency medical services. In case of emergency, dial 119 or visit your local emergency room.